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◆ FAQ

# Answers before you ask.

The questions IT teams raise most about deployment, coverage, and NIS2. Can't find it? Ask us directly.

How is SecTeer different from Windows Update or WSUS?
Windows Update covers Microsoft's own products. Most exploited vulnerabilities live in third-party software, browsers, runtimes, PDF and archive tools. SecTeer patches the OS and 46,000+ third-party apps from one policy, and adds exploitability-based prioritization plus audit reporting on top.
How do we deploy the agent?
Via Microsoft Intune, Group Policy, your RMM, or a scripted install. It registers in minutes and needs no on-prem scanning servers or distribution points.
Does it work for remote and roaming devices?
Yes. The agent talks to the cloud over outbound HTTPS, so laptops stay covered off the corporate network, no VPN or inbound firewall rules required.
What if a patch breaks something?
PatchPro deploys in staged rings and runs health checks after each wave. If a patch causes failures it's automatically rolled back and flagged, so an issue hits a pilot group instead of your whole fleet.
Can SecTeer deploy software and package our own custom apps?
Yes. Beyond patching known apps, PatchPro deploys approved software to any group of endpoints, and you can add custom software packages for line-of-business or niche tools we don't cover out of the box, SecTeer then detects, deploys, and updates them alongside everything else.
Can we block software from running?
Yes. Software blacklisting lets you flag and remove unwanted or risky applications across the fleet, shrinking your attack surface and enforcing your software policy automatically.
How does SecTeer help with NIS2?
It maps to the technical measures NIS2 expects, detect, prioritize, and remediate vulnerabilities on a defined timeline, and records every action as exportable evidence. See the NIS2 Guides for the control-by-control breakdown.
Where is our data stored?
In the EU. We collect the software inventory and patch state needed to do the job and nothing more, details are in the data processing page.
How much does it cost?
Simple per-endpoint pricing with all features included; volume tiers for larger fleets and MSPs. Estimate your ROI and see plans on the pricing page.
Can we try it first?
Yes, a 14-day free trial of the full platform, no credit card required. Start a trial and deploy to a pilot group in under an hour.
Still have a question?
Talk to someone who actually runs patch cycles.
Contact us